by Abbey Freeman 0 Comments

Why Students Prefer SSO and Self-Service Password Reset

In today’s digital age, students need more than the recommended books, a pen and a notebook to be successful. Expensive software, online resources, group chats and a variety of apps are now commonplace in the classroom. While this technology can enhance learning, it does come with its own set of challenges. Simply trying to remember and create all of the passwords needed for multiple required...

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Tags: help desk support, higher education, SSO, Self-Service Password Reset, Single Sign-On, Single Sign-On (SSO), Students, case study

How One Foundation for Community Colleges Found a Password Management Solution to Fit Their Budget

It's not easy to find a solution that can resolve authentication and cybersecurity challenges for multiple institutions. In a market flooded with companies that promise to deliver a custom-tailored solution, one name should stand out: PortalGuard.

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Tags: Education, frustration, help desk calls, help desk support, HelpDesk, higher education, Increase ROI, login security, MFA, Multi-Factor Authentication, Password, #passwords, PortalGuard, #singlesignon, SSO, User Experience, User Interface, Password Management, password manager, password quality, Password Security, #passwordfatigue, Portal, PortalGuard for Education, PortalGuard#SSPR#, Self-Service Password Recovery, Self-Service Password Reset, selfservicepasswordreset, Single-Factor Authentication, Single Sign-On, Single Sign-On (SSO), #singlesign-on, SSPR, Stand your Ground, stronger authentication, #strongpassword, two-factor, Two-Factor Authentication, #twofactor, User Authentication, #userauthentication, #userconvenience, #userexperience, reducing help desk calls, Students, Single Sign-On Options, increase security, flexibility, security trends, secure login, PortalGuard Authentication Provider, Duo Push Security, higher education budgeting, budget, fiscally sound decisions, CHUGADUG, trade show appearences, OTP Methods, Portal Customization, empower users, hackers, scams, budgeting for education, university, college, community college, sign on to web applications

5 Ways PortalGuard Helps Institutions Implement 2FA

As an IT professional working in higher education, you understand how critical and complex managing campus user identity issues are. As sensitive information begins to be stored both on your campus and in the cloud, you must provide a secure system for all of your stakeholders, including students, parents, faculty, staff, and administration. Relying on simply a name and password is no longer... Continue Reading →

Tags: help desk support, MFA, Multi-Factor Authentication, PortalGuard, security questions, SSO, strong password, technology, usability, #One-time password, OTP Authentication, Password Management, Password Synchronization, Self-Service Password Reset, SSO 101, SSPR, Stand your Ground, stronger authentication, #strongpassword, tech support, two-factor, Two-Factor Authentication, #twofactor, Custom Branding, SSO Proxy, single logout, universal logout, secure login, technical support, higher education budgeting, OTP Methods, Portal Customization

by Ryan McDermott 0 Comments

Google reCAPTCHA and More in PortalGuard v5.5 Release

PistolStar, Inc. engineers have released a new version of PortalGuard v5.5 that introduces nine new features! With new feature requests from customers as well as growth in the software industry, we are determined to keep PortalGuard an up to date leader in password security management. 

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Tags: Authentication, help desk calls, help desk support, HelpDesk, #passwordmanagement, PortalGuard, PortalGuard v5.5, Product Updates, #security, Uncategorized, User Experience, #2FA, Password Security, PistolStar, PortalGuard Update, Product Update, reCAPTCHA, Two-Factor Authentication, user convenience

by Christopher Perry 0 Comments

Help Desk Support - Overworked and Underappreciated

Everyone feels overworked in one way or the other.  Even if you love what you do, things always seem to have a way of creeping up on you when you least expect it.  It is the same in the world of IT - an overworked help desk support team can have major effects on productivity and the quality of support given. In light of the recent holiday, there is one thing that I have learned to be thankful...

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Tags: best practices, help desk support, identity management, Industry Updates, IT Security, #itresearch, PortalGuard, Password Management, Self-Service Password Reset, Single Sign-On (SSO)