by Christopher Perry 0 Comments

Keeping Our Customers Happy with HappyFox

Customer support is pivotal in every vertical for a simple reason: customers keep companies alive.  Existing customers provide feedback, revenue flow, and even referral business for a given company.  This only remains true if customers are happy and cared for throughout the lifetime of the partnership. Elite and dedicated customer support drives customer relationships and enables companies to...

Continue Reading →

Tags: Authentication Security, contextual authentication, #deployment, HelpDesk, IT Security, MFA, Multi-Factor Authentication, SSO, Password Security, privacy, Self-Service Password Reset, SSPR, support, Two-Factor Authentication, PortalGuard Authentication Provider

by PortalGuard 0 Comments

Common Misconceptions of SSO

What is SSO authentication? SSO stands for “Single Sign-on” and is an extremely beneficial tool for businesses and individual users. In this day and age, users are being required to remember more and more passwords with the current average asking us to remember 12 in any given day. Password security is becoming tighter and alongside this, not only are passwords more complex but the majority of...

Continue Reading →

Tags: 2FA, #cybersecurity, End user experience, HelpDesk, Increase ROI, MFA, Multi-Factor Authentication, password complexity, Single Sign-On, Single Sign-On (SSO), Two-Factor Authentication, Usable login, Single Sign-On Options, empower users, hackers, update your passwords, secure passwords, reduce reusing weak passwords, Modern SSO Protocols, SSO Support Protocols, essential cybersecurity, web-based SSO, maintain security privacy, SSO reduces login prompts for end-users, streamlined integration, CAS SSO, SSO Process, secure SSO, secure acounts, management solution, efficiency, misconceptions of SSO

How One Foundation for Community Colleges Found a Password Management Solution to Fit Their Budget

It's not easy to find a solution that can resolve authentication and cybersecurity challenges for multiple institutions. In a market flooded with companies that promise to deliver a custom-tailored solution, one name should stand out: PortalGuard.

Continue Reading →

Tags: Education, frustration, help desk calls, help desk support, HelpDesk, higher education, Increase ROI, login security, MFA, Multi-Factor Authentication, Password, #passwords, PortalGuard, #singlesignon, SSO, User Experience, User Interface, Password Management, password manager, password quality, Password Security, #passwordfatigue, Portal, PortalGuard for Education, PortalGuard#SSPR#, Self-Service Password Recovery, Self-Service Password Reset, selfservicepasswordreset, Single-Factor Authentication, Single Sign-On, Single Sign-On (SSO), #singlesign-on, SSPR, Stand your Ground, stronger authentication, #strongpassword, two-factor, Two-Factor Authentication, #twofactor, User Authentication, #userauthentication, #userconvenience, #userexperience, reducing help desk calls, Students, Single Sign-On Options, increase security, flexibility, security trends, secure login, PortalGuard Authentication Provider, Duo Push Security, higher education budgeting, budget, fiscally sound decisions, CHUGADUG, trade show appearences, OTP Methods, Portal Customization, empower users, hackers, scams, budgeting for education, university, college, community college, sign on to web applications

by Ryan McDermott 0 Comments

Google reCAPTCHA and More in PortalGuard v5.5 Release

PistolStar, Inc. engineers have released a new version of PortalGuard v5.5 that introduces nine new features! With new feature requests from customers as well as growth in the software industry, we are determined to keep PortalGuard an up to date leader in password security management. 

Continue Reading →

Tags: Authentication, help desk calls, help desk support, HelpDesk, #passwordmanagement, PortalGuard, PortalGuard v5.5, Product Updates, #security, Uncategorized, User Experience, #2FA, Password Security, PistolStar, PortalGuard Update, Product Update, reCAPTCHA, Two-Factor Authentication, user convenience

Helpdesk Password Reset Solution | The Benefits

 

I remember college like it was yesterday. The endless fraternity initiations, crazy mixers, dorm hopping parties, thirsty Thursdays. Oh, and then there was the actual going to school part; like taking exams, homework, study halls, getting yelled at by the RA for being to loud, etc, etc. If there was anything in particular I could think of from my four years at college that helped me out...

Continue Reading →

Tags: Authentication Security, HelpDesk, identity management, IT Security, #ITSecurity, Self-Service Password Recovery, Self-Service Password Reset, User Authentication