by Christopher Perry 0 Comments

Keeping Our Customers Happy with HappyFox

Customer support is pivotal in every vertical for a simple reason: customers keep companies alive.  Existing customers provide feedback, revenue flow, and even referral business for a given company.  This only remains true if customers are happy and cared for throughout the lifetime of the partnership. Elite and dedicated customer support drives customer relationships and enables companies to...

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Tags: Authentication Security, contextual authentication, #deployment, HelpDesk, IT Security, MFA, Multi-Factor Authentication, SSO, Password Security, privacy, Self-Service Password Reset, SSPR, support, Two-Factor Authentication, PortalGuard Authentication Provider

Wondering what we've been up to? Check out some of the features PortalGuard has added over the last year!

One of the things we do here at PortalGuard is to make sure our product is the best it can be in Single Sign-on, Self-Service Password Reset, and Multifactor Authentication! We have put extensive research into developing solutions to customer problems, as well as updating PortalGuard based on what customers want out of their authentication solution. Here are several highlighted features we...

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Tags: Authentication Security, MFA, Multi-Factor Authentication, multilayer authentication, reCAPTCHA, Single Sign-On (SSO), Yubico, #YubiKey, reducing help desk calls, SSO Proxy, password spraying, QR Code Login, Lanyard Login, teachers, Chrome Books, K-5, Special Education, Para Professionals, Students, Single Sign-On Options, single logout, increase security, universal logout, SAML SLO, SAML Single Logout, secure login, technical support, PortalGuard Authentication Provider, Google Authenticator, SMS Text Message Gateway, Duo Push Security, Duo, universal logoff, smart card, FIDO, FIDO Alliance, google titan security key, PortalGuard Proxy, proxy server, OAuth 2.0, OpenID Connect, Modern SSO Protocols, OpenID Foundation, SSO Support Protocols, Denial of Service, CAS SSO, SSO Process, secure SSO, metadata clients, InCommon Federation, InCommon Metadata Synchronization Support, PortalGuard Service Provider, veracode verified, Data Structure Attacks, management solution, efficiency, operating systems, malware, multilayer encryption, badge login

by Jay Ouellette 0 Comments
by Christopher Perry 0 Comments

Ask Christopher - "Should I Upgrade?"

Upgrading is always a top priority in the software industry.  Keeping vital software running smoothly and without issues is imperative to any industry with a digital presence.   With an authentication package like PortalGuard, up-to-date software also brings along new features and fixes for existing bugs or hiccups discovered along the way.  With that in mind, I am not surprised at the most...

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Tags: 2FA, Authentication, Authentication Methods, Authentication Security, authentication security, Centralized Authentication, #cybersecurity, MFA, Access Control, Access Management, Access Point, account management, Authentication Provider, Cyber Security, tech support, PortalGuard Authentication Provider, upgrades, PortalGuard Security Policy, PortalGuard Proxy, PortalGuard v6.2, Modern SSO Protocols, cybersecurity leaders, newest version, why upgrade

by Christopher Perry 0 Comments

7 Blogs to Revisit for National Cybersecurity Awareness Month

Since 2004, the Department of Homeland Security (DHS) and the National Cyber Security Alliance (NCSA) have officially recognized October as National Cybersecurity Awareness Month (NCSAM).  Pulled directly from the official StaySafeOnline website, NCSAM is “…a broad effort to help all Americans stay safer and more secure online.”  Here at PortalGuard, Security is something that we take very...

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Tags: Education, PortalGuard, security questions, #securityandusability, static password, strong password, technology, Tokenless Authentication, Turnkey Authentication, usability, User Experience, PortalGuard Configuration, PortalGuard for Education, service, Single-Factor Authentication, Single Sign-On (SSO), #singlesign-on, SSPR, Stand your Ground, stronger authentication, stronger security, #strongpassword, tech support, Two-Factor Authentication, User Authentication, user convenience, #userauthentication, #userexperience, Virtual Private Network, web applications, Password Reset from the Mac Desktop, reducing help desk calls, healthcare, SSO Proxy, password spraying, pwned passwords, Lanyard Login, Chrome Books, Special Education, Para Professionals, Students, Single Sign-On Options, increase security, SAML Single Logout, flexibility, security trends, secure login, Ask Christopher, technical support, geolocation, off network access, PortalGuard Authentication Provider, Google Authenticator, SMS Text Message Gateway, Duo Push Security, RSA SecurID, Duo, higher education budgeting, budget, fiscally sound decisions, classroom, OTP Methods, empower users, stolen passwords, hackers, scams, weak link, budgeting for education, university, college, community college, password policies, password length, passphrase, update your passwords, password patterns, password generator, password habits, secure passwords, challenge questions, IT Department Best Practices, impersonations, layer of security, breaches, IT Department, security risk, logging off, login session, outlook, mobile authentication, PortalGuard Security Policy, National Cybersecurity Month

Creating a Strong Password Policy - Complexity, Length, 2FA

Strengthening password policies is a major topic of debate these days.  Various sources for best practices have peaked out from every corner, each spouting something new.  While having options is a great thing in many cases, paralyzing users and admins with which ‘best practice’ is really best is another issue entirely.  Instead, I will take a look at the facts behind strengthening password...

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Tags: 2FA, #2FASolutions, authentication security, #balance, best practices, #cybersecurity, MFA, Multi-Factor Authentication, #passwordmanagement, strong password, usability, password complexity, password manager, Self-Service Password Reset, Two-Factor Authentication, PortalGuard Authentication Provider, empower users, stolen passwords, university, community college, password policies, password length

How One Foundation for Community Colleges Found a Password Management Solution to Fit Their Budget

It's not easy to find a solution that can resolve authentication and cybersecurity challenges for multiple institutions. In a market flooded with companies that promise to deliver a custom-tailored solution, one name should stand out: PortalGuard.

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Tags: Education, frustration, help desk calls, help desk support, HelpDesk, higher education, Increase ROI, login security, MFA, Multi-Factor Authentication, Password, #passwords, PortalGuard, #singlesignon, SSO, User Experience, User Interface, Password Management, password manager, password quality, Password Security, #passwordfatigue, Portal, PortalGuard for Education, PortalGuard#SSPR#, Self-Service Password Recovery, Self-Service Password Reset, selfservicepasswordreset, Single-Factor Authentication, Single Sign-On, Single Sign-On (SSO), #singlesign-on, SSPR, Stand your Ground, stronger authentication, #strongpassword, two-factor, Two-Factor Authentication, #twofactor, User Authentication, #userauthentication, #userconvenience, #userexperience, reducing help desk calls, Students, Single Sign-On Options, increase security, flexibility, security trends, secure login, PortalGuard Authentication Provider, Duo Push Security, higher education budgeting, budget, fiscally sound decisions, CHUGADUG, trade show appearences, OTP Methods, Portal Customization, empower users, hackers, scams, budgeting for education, university, college, community college, sign on to web applications

by Tom Hoey 0 Comments

Ask Christopher – Contextual Authentication Security

I’m going to be very frank: a LOT of questions come through the support team here at PistolStar, Inc. That’s not a bad thing – in fact, I love it!  Questions keep me going, and I like to see what customers and prospects can come up with.  A good ‘stumper’ goes a long way!  Moving forward, I will be taking a look at the most popular or frequent questions that come through the support desk, and...

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Tags: contextual authentication, usability, Self-Service Password Reset, Single Sign-On (SSO), increase security, flexibility, secure login, Ask Christopher, technical support, geolocation, off network access, PortalGuard Authentication Provider